Store Policies

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods, inform us within seven days of your receipt to obtain a refund.  All products should be returned promptly before a refund is given.

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Goods are charged at the price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).  It will then be dealt with confidentiality and effectively.